Privacy Policy

At JF Roadside Service, we understand that when you call us for emergency roadside assistance in Ormond Beach, Daytona Beach, Port Orange, or anywhere in Volusia and Flagler County, you're trusting us with sensitive information during a stressful moment. This Privacy Policy explains exactly what information we collect when you request tire changes, jump starts, lockout service, fuel delivery, or battery installation, how we use that data to serve you better, and the specific steps we take to keep your personal details secure. We've been providing fast, reliable roadside assistance since our founding, and protecting customer privacy has always been a cornerstone of our service. Unlike national chains that may share data across corporate entities, JF Roadside Service is a locally-owned business that treats your information with the same care and respect we'd want for our own families. We never sell, rent, or trade your personal information to third parties for marketing purposes. When you call (877) 68-CALLJIM for help, you can trust that your data stays with us and is used solely to deliver the emergency service you need. This policy applies to all interactions with JF Roadside Service, including phone calls, our website at jfroadsideservices.com, email communications, and in-person service delivery. If you have questions about how we handle your information, contact us at jimfreeman05@gmail.com or call our 24/7 line.

When you contact JF Roadside Service for emergency assistance, we collect several types of information to ensure we can reach you quickly and provide the exact service your vehicle needs. Personal identification information includes your full name, phone number, and email address so our dispatch team and roadside technicians can communicate with you in real-time as they navigate to your location. Location data is critical - we collect your current GPS coordinates or street address (such as 'stranded on I-95 near mile marker 273' or 'locked out at the Walmart on LPGA Boulevard in Daytona Beach') so we can send the nearest available technician with the right equipment. Vehicle information helps us prepare the correct tools and parts before arrival: we ask for your car's make, model, year, color, and license plate number. For tire changes, we need to know tire size; for jump starts and battery installations, we ask about battery type and engine specifications; for fuel delivery, we confirm your fuel type (regular, premium, diesel) to avoid costly mistakes. Payment information is collected securely when you choose to pay by credit or debit card - we use encrypted payment processors and never store full card numbers on our local servers. Membership details are maintained for customers who join our roadside assistance membership program, including service history, membership tier, renewal dates, and any special preferences you've noted (for example, 'always call this alternate number first'). If you visit our website, we collect standard web analytics data like IP address, browser type, pages viewed, and time spent on site through tools like Google Analytics - this helps us understand which services are most sought-after in Volusia County versus Flagler County and improve our online resources. All of this information serves one primary purpose: delivering fast, accurate roadside assistance when you need it most. We don't collect data for data's sake - every field we ask for directly supports our mission to get you back on the road safely.

Your data powers every aspect of our service delivery at JF Roadside Service. When you call for a tire change on A1A in Flagler Beach or a jump start in the Tanger Outlets parking lot in Daytona Beach, your contact and location information is immediately relayed to our dispatch system, which identifies the closest available technician with the right equipment and sends them your way. We use your phone number and email to send real-time updates: 'Technician Jim is 12 minutes away,' 'Your new battery has been installed - invoice attached,' or 'Thank you for choosing JF Roadside Service - how did we do?' For membership program enrollees, we track your service history to provide faster repeat service (we already have your vehicle info on file), send renewal reminders, and offer anniversary discounts or loyalty perks. Payment information is processed through secure third-party gateways to complete transactions and generate receipts. We analyze aggregated, anonymized service data to improve our operations - for instance, if we notice high demand for lockout services near the Ormond Beach airport on Sunday evenings, we adjust staffing accordingly. Your email address may be used to send occasional service announcements (like 'JF Roadside Service now offers battery installation') or safety tips relevant to Central Florida driving conditions, but you can opt out anytime by clicking 'unsubscribe' or emailing jimfreeman05@gmail.com. We also use your information to comply with legal obligations - if there's an accident during service or a dispute arises, we maintain records as required by Florida law. Importantly, we do NOT use your data to build advertising profiles, sell to data brokers, or share with unrelated third parties. When a customer in New Smyrna Beach calls us for fuel delivery, that information stays within JF Roadside Service's operational systems. The only external sharing occurs when necessary to complete the service you requested: for example, if we dispatch an affiliate tow truck during peak demand, we share your location and vehicle details with that trusted partner. Even then, we require those partners to uphold the same privacy standards we do. Your information is a tool for service, not a commodity for profit.

While JF Roadside Service does not sell your personal information, we do work with a limited set of trusted third-party service providers to deliver and improve our roadside assistance. Payment processors handle credit card transactions securely - when you pay for a jump start or battery installation over the phone or online, your payment details are encrypted and processed by PCI-compliant gateways that meet industry security standards. These processors do not store your card information in a way that's accessible to us or other parties. Our website hosting and analytics providers (such as Google Analytics and Azure Static Web Apps) collect anonymized usage data to help us understand visitor behavior - for example, whether customers searching for 'tire change near me' in Port Orange are finding our service pages effectively. These tools do not link browsing data to your name or phone number. If you request service outside our immediate coverage area or during periods of extremely high demand (such as after a major traffic accident on I-4), we may dispatch a vetted affiliate tow operator or roadside technician - in these cases, we share only the information necessary for them to complete the job (your location, vehicle description, and service needed). We vet these partners carefully and require them to adhere to similar privacy practices. Communication platforms like our phone system and email service operate through business-grade providers with strong privacy policies. We also use mapping and routing software to optimize technician dispatch, which may involve sharing location coordinates with the software provider. In no case do we sell, rent, or trade your contact information to marketing companies, insurance lead aggregators, or other businesses. If JF Roadside Service were ever acquired by another roadside assistance company or merged with a larger organization, your information would be transferred as part of that business transition, but the new entity would be required to honor this Privacy Policy unless they provide you advance notice and the opportunity to opt out. Florida law and federal regulations (such as the Telephone Consumer Protection Act) also govern how we handle your data, and we maintain compliance with all applicable statutes.

Protecting your personal information is a top operational priority at JF Roadside Service. We implement multiple layers of security to safeguard the data you entrust to us when you call for emergency roadside assistance in Ormond Beach, Daytona Beach, or anywhere across Volusia and Flagler County. Technical safeguards include encrypted data transmission (HTTPS/TLS protocols on our website and secure channels for payment processing), firewalls and intrusion detection systems on our servers, and regular software updates to patch known vulnerabilities. Access to customer data is restricted on a need-to-know basis - only authorized personnel (dispatchers, technicians handling active service requests, and administrative staff managing billing or membership accounts) can view your information, and each access point is password-protected and logged. We do not store full credit card numbers locally; payment tokens are maintained by our PCI-compliant payment processor. Physical security measures protect on-site records: our office at 19 N Yonge Street #75 in Ormond Beach has controlled access, and any paper records containing sensitive information are stored in locked filing cabinets and shredded when no longer needed for business or legal purposes. Our technicians are trained on privacy best practices - they know not to share customer details with unauthorized parties or leave service records visible in their vehicles. We conduct regular internal audits to ensure compliance with our privacy policies and identify potential weak points before they become problems. In the event of a data breach affecting customer information, we will promptly notify affected individuals via phone or email and take immediate corrective action, as required by Florida's data breach notification laws. While no system is 100% invulnerable to sophisticated attacks, JF Roadside Service invests in industry-standard and above-standard protections to minimize risk. We also stay informed about emerging cybersecurity threats relevant to small businesses in the roadside assistance industry and adapt our defenses accordingly. Your trust in us during roadside emergencies extends to trust in how we handle your data, and we take that responsibility seriously.

As a customer of JF Roadside Service, you have several rights regarding your personal information. You can request access to the data we hold about you - for example, if you want to review your service history, membership details, or contact information on file, email us at jimfreeman05@gmail.com or call (877) 68-CALLJIM and we'll provide a summary within a reasonable timeframe (typically 7-10 business days). You have the right to request correction of inaccurate information: if we have the wrong phone number, an outdated vehicle description, or a misspelled name, let us know and we'll update our records immediately. Deletion requests are honored when legally permissible - if you want us to remove your information from our systems entirely, we'll do so unless we're required to retain certain records for tax, legal, or regulatory purposes (such as payment receipts for a specified retention period under IRS rules). Opt-out options are always available: you can unsubscribe from promotional emails by clicking the unsubscribe link in any message, and you can request removal from our membership renewal reminder list by contacting us directly. If you've consented to specific uses of your data (such as sharing feedback publicly as a testimonial), you can withdraw that consent anytime. Do Not Track signals and similar browser-based privacy controls are respected to the extent our web analytics tools allow. For California residents, additional rights apply under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect, the right to deletion, and the right to opt out of 'sale' of personal information (which we don't engage in anyway). Florida residents may have rights under state privacy laws as they evolve. If you have concerns about how we've handled your information or want to exercise any of these rights, contact Jim Freeman directly at jimfreeman05@gmail.com or (877) 68-CALLJIM. We aim to resolve privacy inquiries within 10 business days. You also have the right to lodge a complaint with a regulatory authority if you believe we've violated your privacy rights, though we hope to address any issues directly first.

When you visit jfroadsideservices.com to learn about our tire change, jump start, lockout, fuel delivery, or battery installation services, our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors interact with our content. Cookies are small text files stored on your device that remember your preferences (such as language settings or previously viewed pages) and enable certain website features (like keeping items in a contact form if you navigate away and return). First-party cookies set by JF Roadside Service are used for essential functions like session management. Third-party cookies come from external services we integrate with, primarily Google Analytics, which tracks anonymized metrics like page views, average session duration, geographic location (city-level, not street address), device type (mobile vs. desktop), and referral sources (did you find us through a Google search for 'roadside assistance Ormond Beach' or a link from Facebook?). This data is aggregated and does not identify you personally - Google Analytics doesn't know your name or phone number. We use these insights to improve our website: if analytics show that mobile users in Daytona Beach are bouncing from our 'Services' page quickly, we might redesign that page for better mobile readability. You can control cookie settings through your web browser - most browsers allow you to block third-party cookies, delete all cookies, or receive alerts when a cookie is set. Note that disabling cookies may limit some website functionality (for example, you might need to re-enter information in forms). Our website does not use intrusive tracking like cross-site retargeting pixels that follow you around the internet after you leave our site. We don't install spyware or malware. We also don't collect sensitive personal information (like Social Security numbers or medical records) through our website - those details are never necessary for roadside assistance. If you call us from a mobile device, we may ask permission to access your location services to pinpoint where you're stranded, but this is always opt-in and used only for the active service request.

JF Roadside Service does not knowingly collect personal information from children under the age of 13. Our roadside assistance services - tire changes, jump starts, lockouts, fuel delivery, and battery installation - are designed for adult vehicle owners and operators. Our website is not directed toward children, and we do not market to minors. If you're a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at jimfreeman05@gmail.com or (877) 68-CALLJIM. We will investigate and, if confirmed, delete that information from our systems promptly. In practice, most of our customers are adults who drive their own vehicles or manage vehicles for their families or businesses in Ormond Beach, Daytona Beach, Port Orange, New Smyrna Beach, and surrounding Volusia and Flagler County communities. On rare occasions, a young adult (age 16-17 with a driver's license) may call for assistance - in these cases, we encourage parental involvement and may request parental consent before providing non-emergency services. Our membership program and online account features are intended for individuals 18 and older. We comply with the Children's Online Privacy Protection Act (COPPA) and take seriously our obligation to protect minors' privacy in the digital environment.

JF Roadside Service reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. When we make material changes - such as altering how we share data with third parties or introducing new types of information collection - we will notify you by posting a prominent notice on our website homepage (jfroadsideservices.com) and, for active membership customers, by sending an email to the address on file at least 30 days before the changes take effect. Minor updates (such as clarifying existing language or correcting typos) may be made without advance notice, but the 'Last Updated' date at the bottom of this policy will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically, especially if you're a frequent user of our roadside assistance services in Volusia or Flagler County. Your continued use of JF Roadside Service after a policy update constitutes acceptance of the new terms. If you disagree with a significant policy change, you have the right to discontinue service or request deletion of your information (subject to legal retention requirements). We believe in transparency and will never make privacy changes designed to erode your rights without clear communication. This policy was last updated on the date shown below and applies to all customers who have used our tire change, jump start, lockout, fuel delivery, or battery installation services on or after that date. For historical versions of this Privacy Policy, contact jimfreeman05@gmail.com.